the legal bit

Terms and Conditions

General Terms & Conditions

In these Conditions of Sale “the Seller” means DESI TAILORING “the Customer” means the person, firm or company purchasing the goods, “the Goods” means the Order placed by the Customer for the supply of the Goods. These terms do not affect your statutory rights.

The Seller will accept order amendments up to 48 hours after payment has been placed. After this time the Seller reserves the right to charge for all costs incurred in making any amendments.

The Seller will accept order termination requests up to 48 hours after payment has been placed. After this time the Seller reserves the right to charge for all costs incurred including an admin charge.

Fit Guarantee

The Seller reserves the right to conduct as many fittings as is necessary to ensure a perfect fit.

The Seller reserves the right to make the goods again at anytime if the Seller deems it necessary to ensure a perfect fit.

The Seller reserves the right to charge for any alteration resulting from a change in body shape from the time measurements were taken or between fitting appointments.

The Seller reserves the right to charge for any alteration requested and reversal of said alteration that it deems unnecessary or detrimental to the fit.

The Seller will make the goods subject to the details taken and signed for by the customer.

After the goods have been made any requests for amendments to these details will be chargeable and may be refused.

Any detail of the goods not clearly stated on the order form will be made in a style of The Seller’s choosing.

Cloths & Garments

The customer accepts they will order the goods based on the size of swatch seen.

Any cloth may vary slightly in colour and finish from the swatch viewed.

The Seller reserves the right to offer an alternative cloth of comparable quality in the event of discontinuation of any cloth.

The goods are made to the exacting standards of the Seller. As all goods are made by hand the customer accepts there may be some idiosyncrasies unique to their goods.

Additional goods ordered at a later date to match original goods could be different shade to the original goods.

Home Visits

Clients can request a home visit for the consultation and fittings sessions. This will incur an additional fee to cover travel time and costs. This is not a flat fee and will depend on the location of the meeting point. The fee will be confirmed with you before attendance.

You may be asked to provide payment before the appointment. If you cancel the appointment within 24hrs of the appointment, or do not show within 15mins at the mutually agreed location and time, DESI TAILORING reserve the right to charge the full agreed fee.

Please contact us to find out more.

Appointments

The Seller will make every effort to book each fitting at a convenient time and location but offer no guarantee of any particular time or venue. All appointments are subject to availability.

The Seller reserves the right to cancel any fitting day or fitting day location. In this instance an alternative venue will be offered.

The Seller bears no responsibility for journey times or expenses incurred travelling to and from our venues or loss of earnings due to attending appointments.

Returns

The Seller will consider requests for alterations up to 21 days after the goods have been collected. After this time The Seller reserves the right to charge for any alteration.

The Seller will not be responsible for any time that elapses from the date of collection to any request for alterations.

The Seller will correct any manufacturing faults up to one year after the goods have been collected. The Seller will not accept any returns of the goods after this time.

In the rare event of a fault the customer must not wear the goods until inspection by the Seller.

The Goods shall be at the Customer’s risk from the date of collection.

Force Majeure

Neither party shall be liable in damages or have the right to terminate this agreement for any delay or default in performing hereunder if such delay or default is caused by conditions beyond its control including but not limited to acts of God, government restrictions (including the denial or cancellation of any export of other necessary license), wars, insurrections and/or any other cause beyond the reasonable control of the party whose performance is affected (including mechanical, electronic, or communications failure).

Gift vouchers are non refundable and are valid for one year from date of purchase.

Any refunds offered will be at the discretion of the Seller.

Terms & Conditions are subject to change.

General T&Cs for Children

In these Conditions of Sale “the Seller” means DESI TAILORING “the Customer” means the person, firm or company purchasing the goods, “the Goods” means the Order placed by the Customer for the supply of the Goods.

Growth Allowance

The customer must decide under advice from the seller how much additional growth of the child to allow for between the time of measure and the date the Goods are to be worn. The seller will make the Goods to these agreed measurements.

All alterations will be chargeable in the event the child has grown less or more than the amount estimated.

The customer will be liable for all costs in the event that any garments need to me made again.

The seller will not issue a refund if the points 3 and 4 result in the Goods not being available for the date the Goods are to be worn.

Customer Supplying Their Own Cloth

In the event the supplier damages the cloth provided, replacement cloth must be provided by the client at the expense of the supplier or the client will accept an alternative from the supplier of equivalent quality.